This is what happens when I get bored and/or ancy. (Luckily for my corworkers it doesn’t happen too often). The best part of this prank, besides the hour of giggling while post-it-noting everything in sight, was the email I received the next day from the victim.
I will preface this by saying that 1.) like many corporations, our help desk is located in India. And just about everyone here would rather stab themselves in the eye than call the help desk, 2.) we still Lotus Notes as our email system, and 3.) if you’ve never called a corporate help desk, you will not find this at all funny and should move on to your next blog.
I love working with creative people ….
BEGIN CALL 2008-12-19 0747
S.PATEL: Thank you for calling AIG Technical Support. Can I get your Name and ID please?
CALLER: Stephen Bedford, U38PS08
S.PATEL: Thank you very much for that Mr. Culford. For verification purposes, what was the name of your mother’s first cat?
CALLER: Uh, hold on a minute. Let me look that up. Sunshine
S.PATEL: Thank you very much for that Mr… Steve. How can I help you
CALLER: My computer is covered in post-it notes
S.PATEL: I see. You want to post something to a drive?
CALLER: No. My computer, my keyboard, my mouse, everything is covered in post-it notes.
S.PATEL: I see. Please hold on for one moment
S.PATEL: I see. I need to transfer you to our Notes group. Please hold.
CALLER: No. Not the Notes group! Not Lotus Notes, post-it notes. My entire workstation is covered in post-it notes.
S.PATEL: I see. Have you tried to re-boot the system?
CALLER: It was off when this happened.
S.PATEL: I am understanding you correctly that something bad happened to your computer while you were away?
CALLER: Yes. I was out of the office for the afternoon picking up my child from school.
S.PATEL: We need to file a security report for this malicious activity. What is your location?
CALLER: AT-35. But I don’t think it is malicious.
S.PATEL: Are you able to use your computer?
CALLER: Well, no. Not without removing the post-its.
S.PATEL: So something has been installed onto your computer that must be removed prior to you being able to work, is that correct?
CALLER: Er, yes.
S.PATEL: Please hold while I speak with my director. This is quite serious Mr… Laford.
S.PATEL: Mr….I have been informed that nothing is wrong.
S.PATEL: A security patch was installed last night. You should have received a notification of this. Nothing is wrong.
CALLER: Uh, ok.
S.PATEL: Thank you for your call. Is there anything else I can help you with?
CALLER: No. I guess all is good. Thank you.
S.PATEL: Good bye.